join our team

Dr. Hyman made it his mission to find the best physicians, nutritionists, nurses and coaches who are trained in Functional Medicine. The UltraWellness team consists of some of the smartest, caring, most cutting-edge practitioners in the world who have helped thousands of patients around the world treat the root cause of their illness. The Patient Care and Administrative teams ensure that patients are supported throughout their wellness journey. They are kind and friendly and from the moment they answer a phone call, they demonstrate to patients that we are here to listen and collaborate with them as they work towards healing.

1
RELATIONSHIP VALUES
We are open and honest in our communication; treat everyone fairly and equitably, with respect and integrity; we trust; we are empathetic and understanding; we are respectful
2
CHALLENGE VALUES
We are focused on process improvement; are clear and open-minded in our communication; are flexible and adaptable; intentional about our collaborative process; are respectful of rules; are consistent; are bold and dare to reach new heights!
3
DEVELOPMENTAL VALUES
We are open to new ideas and take risk to engage new paradigms and cause growth; maintain a “Culture of Accomplishment”; seek opportunities for individual growth, development and learning; encourage cross training, education and self-development; validate efficiencies and drive process improvement; manage “stress” responsibly
4
PERSONAL VALUES
We are authentic, in integrity and accountable; demonstrate compassion and empathy; foster trust and respect with one another, our patients and stakeholders; actively cause inclusivity, engagement and participation; set the example of “wellness” for others to follow
5
LIFE BALANCE VALUES
We are focused on self-care; respect the need for balance; embrace joy and happiness; are flexible; HAVE FUN!
WE TAKE CARE OF OUR PATIENTS
WE TAKE CARE OF EACH OTHER
WE TAKE CARE OF OUR COMMUNITY

CURRENT JOB OPENINGS AT THE ULTRAWELLNESS CENTER

FUNCTIONAL MEDICINE REGISTERED NURSE
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Job Summary:

Promotes optimal wellness utilizing the Functional Medicine Matrix and nursing principles while establishes a trusting relationship with patients and their caregivers. Coordinates care between patients and UWC clinical team (physician, physician assistant, nutritionist and other staff as needed) utilizing clear communications while addressing patients’ clinical needs. Reports To: Clinical Care Coordinator

Essential Functions / Position Responsibilities

  • Review patient’s medical history and treatment plans in preparation for in-house patient appointments
  • Meet with patient to review lab testing ordered by provider– including specialty kit instructions, medications/prescriptions, completion of consent forms, identification of lab/ other testing resources in their home community, and other issues requiring action steps to ensure smooth coordination of care (including provision for international needs)
  • Provides clarification and education regarding treatment plans; addresses treatment plan details and patient questions; organizes treatment plan in format that patient can better understand
  • Researches and identifies needed resources in patient’s community in accordance with treatment plan to ensure coordination of care, and assists with communications with these resources as appropriate
  • Conducts specific patient assessments, such as cognitive assessments (MOCA), etc. as ordered
  • Administers intravenous medications per UWC protocols, as ordered by physician

Remote RN care

  • Communicates new updates in treatment plan at provider request
  • Ensures continuity of care through on-going navigational support, coaching and patient education,utilizing identified tools and educational handouts at strategic points to enhance patient knowledge and understanding of treatment process
  • Manages complex medication refill needs, assisting patients with strategies/resources for obtaining necessary medications as warranted (including international patients)
  • Assesses for response to medications/side-effects or problems with meds, provides education regarding medication administration, scheduling/organizing, medication-supplement interactions, changes in medications, communications regarding medication modifications, etc.

Administrative Duties

  • Documents clinical information and communications accurately and in timely manner in electronic medical record reflecting services and care coordination provided, and plans for future steps needed
  • Responds to e-mails, voice mails, and other messages in a timely manner
  • Monitors IV medications/supplies, ordering supplies as indicated in collaboration with lab personnel, ensures expiration dates are supplies are stored in accordance with guidelines.
  • Assists with projects as directed by Clinical Care Coordinator
  • Attends weekly Clinical Rounds and other UWC meetings as requested

Required Experience and Skills

  • Exceptional customer service and communication skills
  • Capable of working independently and cohesively with a team
  • Strong clinical skills: clinical judgment/decision making, assessment skills, ability to intervene within scope of practice and facilitate smooth patient care coordination
  • Ability to maintain a high level of professionalism when dealing with difficult/demanding personalities
  • High level of computer proficiency, specifically with Electronic Medical Records, Outlook, Microsoft Word, and Excel.
  • Organized and detail oriented
  • Able to multitask
  • Able to maintain accurate, detailed reports and records
  • Experience or knowledge of Functional Medicine, Integrative Medicine, or similar alternative/holistic therapies.
  • Minimum of 1 year working as a registered nurse

Training and Educational Requirements

  • Current Registered Nurse license to practice in State of Massachusetts
  • Current BLS license
ADMINISTRATIVE SUPPORT
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Job Summary:

Provide administrative support to The UltraWellness Center team. Assists with special projects as needed. Reports To: Chief of Staff

Essential Functions / Position Responsibilities

  • Answers incoming calls promptly attempting to assist caller with their questions; forward calls that can be immediately triaged; take written documentation for calls that need further triaging, following up within the team to ensure that callers needs have been addressed
  • Schedule RN phone appointments as appropriate
  • Schedule follow up appointments with provider upon completion of phone appointment
  • Monitor fax in box ensuring communication received is appropriately attached to patient files and/or forwarded to the proper person for follow through
  • Scan documentations into EMR as needed
  • Print and then scan patient Nutrition Plan in EMR chart
  • Assist billing department with sending out international patient billing statements
  • Monitor postage meter balance and notify Controller when additional funds are needed
  • Add funds to postage meter once processed by Controller
  • Print, sort, and file material needed for New Patient Folder
  • Collect NP daily count data and enter in Excel Spreadsheet.
  • Assist with processing requests for the release of medical records in accordance with HIPAA Privacy and Security Laws
  • Send empty toner cartridges to Hewlett Packard for credit processing
  • Provide administrative support to Admin team as well as Clinical team
  • Responds to all e-mail communication promptly
  • Maintains a safe and clean working environment
  • Complies with all OSHA regulations
  • Complies with all HIPAA Privacy and Security Laws
  • Assists with any other office duties as required
  • Assist management team with projects as directed

Required Experience and Skills

  • Must have exceptional customer service skills
  • Knowledge of medical terminology and procedures
  • Ability to operate various types of office equipment (computer, phone, fax, copier, postage meter, etc)
  • Ability to work in fast-paced medical office
  • Ability to maintain confidentiality
    • Must be proficient in MS Office – including Outlook, Word, Excel
    • Excellent typing skills
    • Must be able to work on several tasks simultaneously and work within tight deadlines

Training and Educational Requirements

  • High school diploma or equivalent
  • Minimum of two (2) years of experience in office setting, medical related setting or customer service.

 

Inquire about joining The UltraWellness Center team by emailing cover letter + resume to: [email protected]; please include the job title in the subject line.