WE TAKE CARE OF OUR PATIENTS
WE TAKE CARE OF EACH OTHER
WE TAKE CARE OF OUR COMMUNITY

join our team

Dr. Hyman made it his mission to find the best physicians, nutritionists, nurses and coaches who are trained in Functional Medicine. The UltraWellness clinical team consists of some of the smartest, caring, most cutting-edge practitioners in the world who have helped thousands of patients around the world treat the root cause of their illness. Our Administrative team ensures that patients are supported throughout their wellness journey. They are kind and friendly and from the moment they answer a phone call, they demonstrate to patients that we are here to listen and collaborate with them as they work towards healing.

Here is what our team has to say

I love the amount of support we have for one another here. We have an environment that focuses on building each other up and we bring light and humor to each day.
~ Ashley
We have a wonderful team that works closely together to reach a common goal – Making sure that our patients get the care that they need.
~ Jamie
I love the collaboration with some of the brightest minds in functional medicine and nutrition, not to mention we put the ‘fun’ in functional.
~ Kathie
The team is supportive, friendly and fun to be around. We are like family here and I have never experienced anything quite like it in the workplace.
~ Lisa
I love the amount of support we have for one another here. We have an environment that focuses on building each other up and we bring light and humor to each day.
~ Ashley
We have a wonderful team that works closely together to reach a common goal – Making sure that our patients get the care that they need.
~ Jamie
I love the collaboration with some of the brightest minds in functional medicine and nutrition, not to mention we put the ‘fun’ in functional.
~ Kathie
The team is supportive, friendly and fun to be around. We are like family here and I have never experienced anything quite like it in the workplace.
~ Lisa

Here are some of the benefits we offer

Paid time off - Holidays, Vacation, Sick
Paid Paternity Leave
Health / Dental Plans
Flexible Spending Account
Dependent Care Account
401(k) Plan

Deliver Personalized Care ... No More Nights ... No More Weekends!

JOB OPPORTUNITIES

PATIENT NAVIGATOR

 

Job Summary: 

Establishes and maintains effective relationships with patients by scheduling appointments, and responding promptly to their needs. Works with patient and clinical team to help facilitate and resolve patient experience issues through effective communication and problem solving.

 

Reports To:  Patient Navigator Supervisor with input from Practice Manager

 

Essential Functions / Position Responsibilities

  • Performs office support for clinical practice
  • Responds to all e-mail, portal, and phone in a timely manner
  • Answers all EMR communications in a timely manner
  • Schedules patient appointments
  • Connects with New Patient on day of appointment to introduce themselves as their main point of contact
  • Assures all releases, consents, and medical forms are received prior to appointments
  • Connects with each New Patient 2 weeks after their initial appointment to ensure that they are feeling supported and understanding their new plan
  • Schedule follow up appointments
  • Attends team meetings prepared with questions and answers needed
  • Acts as first point of contact (liaison) for all patient concerns
  • Listen to the issue
  • Escalate to proper team member
  • Track concerns and resolution times
  • Identify patterns and escalate Patient Navigator Team Captain
  • Answers and directs incoming calls promptly
  • Assists with any other office duties, as required
  • Assists with special projects, as directed

 

Back-Up Responsibilities

  • Acts as back up to all other Admin team members for planned, unplanned absences and as volume determines

 

UWC Compliance

  • Complies with all OSHA regulations
  • Complies with all HIPAA Privacy and Security Laws
  • Maintains a safe and clean working environment

 

Required Experience and Skills

  • Must have exceptional customer service skills
  • Knowledge of medical terminology and procedures helpful
  • Able to respond to questions in a tactful and professional manner
  • Must have excellent computer skills and typing skills
  • Ability to operate various types of office equipment
  • Must be organized and detail oriented
  • Able to multitask
  • Able to thrive in a team environment with little supervision
  • Ability to work in fast-paced medical office

 

Training and Educational Requirements

  • High school diploma or equivalent
  • Minimum of two (2) years of experience in office setting, medical related setting or customer service

 

 

Please send resume and cover letter to the email address below. Please include the job title in the subject line.

[email protected]